Crossword is one of the most well know retail book-store in the country. It has around 40,000 titles at any given point of time. In order to enhance customer experience it focuses
Q.1 As a Marketing Manager of an upcoming private sector Bank, you are required to plan the 7 P’s of Services Marketing. (10 Marks)
Q.2 Prepare a questionnaire for Imagica focus on customers perception on the services offered & the quality of service offered (10 Marks)
Q.3 Read the following Case & solve the questions given:
Crossword is one of the most well know retail book-store in the country. It has around 40,000 titles at any given point of time. In order to enhance customer experience it focuses on physical evidence & innovative promotional activities like:
The store conducts activities like ‘Pictionary’ contests & annual fair with Santaclaus aimed at making the place reader friendly
It offers coffee & people can browse through books with music playing soothingly in the background.
Various promotional activities are offered to loyal customers.
Books & shelves are placed & arranged in a manner to suit customer needs comfort & preferences.
Crossword is constantly striving to introduce something new & innovative in order to encourage the customers to frequent the store more often.
Explain the importance of physical evidence to enhance the service experience & give your suggestion for the same. (5 Marks)
What are the promotional tools that can be used by crossword to increase its customer base? (5 Marks)
We at Answer Sheet Help offer all types of online academic assistance, be it homework help, coursework help, case study help, Assignment help, Project Reports, Thesis, Research paper writing help.
Crossword is one of the most
At our Answer Sheet Help services, our experts are familiar about the formatting styles that are followed in the academic world. Our experts have a great knowledge about the formatting styles such as MLA, Harvard, APA, Turabian, and many others. All types of formats for the case study help are available at our case study help services. In addition, our experts can solve the case studies as per the instructions of the customers.
The experts of our Answer Sheet Help services are highly qualified and professional. We have CAs CFAs & PhD on our panel who have years of experience in the writing of case study / Assignments.
* Article writing
* Case Study writing
* Coursework writing
* Creative writing
* Custom Essay writing
* Dissertation writing
* Essay writing
* Homework writing
* Paper writing
* Presentation writing
* Report writing
* Resume writing
* Thesis writing
* Article Reviews
* Content Writing
* Editing Services
* Homework Assignments
* Personal Writing
* Research Writing
* Editing and formatting