Total Quality Management
What is HVS What are the recommendations of HVS mentioned in this case study
Case 1 CASE 01: TPM AT MRC BEARINGS
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What were the problems faced by MRC?
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What was the solution used to address the problems at MRC?
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What were the attributes responsible for the successful implementation of TPM at MRC?
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Explain the TPM journey at MRC.
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Comment on the statement “TPM is not totally painted machines but taking pride in our machines.
CASE 02: Customer Relationship Management at Bharti
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Why did Bharti Tele-ventures opt for a CRM solution?
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What were the challenges faced by Bharti in its CRM implementation process?
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Discuss the strategy used by the company for implementing CRM and why.
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Explain the various benefit received by Bharti after implementing CRM.
CASE 03: Hotel Valuation Services ( HVS )
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What are the challenges facing the Indian hospitality industry?
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What is HVS? What are the recommendations of HVS mentioned in this case study?
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What are the limitations of the present hotel rating system in India?
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If you are hired as the consultant, what measures do you suggest to improve the present hotel rating system in India?
CASE 04: IMPLEMENTING QUALITY MANAGEMENT SYSTEM AT HYUNDAI MOTORS
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Why did Hyundai decide to implement the QS 9000 system?
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What is the difference between ISO 9000 and QS 9000?
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Explain the QS 9000 system.
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What were the benefits of QS 9000 implementation at Hyundai?
What is HVS What are the recommendations
CASE 05: Supplier Quality Audit at Tata Motors
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What were the challenges faced by TATA Motors while selecting its suppliers for India?
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What were the reasons for setting up a supplier quality team at TATA motors?
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What was the approach followed by the supplier quality audit team?
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What is the difference between supplier quality audit and third party quality audit?
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