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Operation Management
What factors distinguish between production and service operations
Answer the following question.
Q1. What do you see as the main problem with qualitative (judgmental) forecasts? Are they ever better than “objective” methods. (10 marks)
Q2. Magusa Metal Works produces cast bronze valves on an assembly line. On a recent day, 160 valves were produced during an 8-hour shift. Calculate the productivity of the line. (10 marks)
Q3. What factors distinguish between production and service operations? (10 marks)
Q4.Ahmet grows Tomatoes in his 100 by 100 meters garden. He then sells the crop at the local farmer’s market. Two summers ago, he was able to produce and sell 1200 kgs of tomatoes. Last summer, he tried a new fertilizer that promised a 20% increase in yield. He harvested 1350 kgs. Did the fertilizer live up to its promise. (10 marks)
Q5. List four basic operations strategies. (10 marks)
Q6. Describe briefly the steps to develop a forecasting system. (10 marks)
Q7. What is ISO-9000 Series Standards? List key quality awards. (10 marks)
Q8. Is there a difference between forecasting demand and forecasting sales. (10 marks)
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