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Hotel Management
Complaints are business opportunities or threat. Describe
Answer the following question.
Q1. What are occupancy ratios? Give the importance of front office statistic for business (10 marks)
Q2. Define Budget. Explain different kinds of budget (10 marks)
Q3. Explain Function and Importance of Front office. (10 marks)
Q4. Complaints are business opportunities or threat. Describe. (10 marks)
Q5. Define and explain the term ‘Hotel’. Explain various services a hotel offers to its guest. (10 marks)
Q6. Explain the role of maintenance (engineering department) (10 marks)
Q7. Write short notes on Lost and found procedure (10 marks)
Q8. Write short notes on Role of the housekeeping control desk. (10 marks)
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